Privacy Privacy Policy
“`html Privacy Policy for Bali Visum Deutsch (balivisadeutsch.com) Effective Date: October 26, 2023 Welcome to Bali Visum Deutsch (balivisadeutsch.com), a […]
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Privacy Policy for Bali Visum Deutsch (balivisadeutsch.com)
Effective Date: October 26, 2023
Welcome to Bali Visum Deutsch (balivisadeutsch.com), a dedicated Indonesia visa agency. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, process, and protect your personal data when you use our services, in compliance with Indonesia’s Personal Data Protection Law (UU 27/2022 PDP) and the European Union’s General Data Protection Regulation (GDPR) for our clients residing in the EU.
1. Data We Collect
To provide our visa services, we collect various types of personal data. We only collect data that is necessary for the purpose of processing your visa application and related services.
- Identity Data: Full name, date of birth, gender, nationality, passport number, passport issue and expiry dates, place of birth, photograph, and other details from your passport or national ID.
- Contact Data: Email address, phone number, residential address, and mailing address.
- Travel Data: Flight details, accommodation details in Indonesia, travel itinerary, and previous travel history (if required by immigration authorities).
- Financial Data: Payment information (e.g., credit/debit card details, bank account details). Note: We typically use third-party payment processors, and we do not store your full financial details directly.
- Health Data (Sensitive Data): Medical records, vaccination status, or other health-related information, *only if and when explicitly required* by Indonesian immigration regulations for specific visa types. We will seek your explicit consent for this.
- Communication Data: Records of your correspondence with us via email, phone, or chat.
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
- Usage Data: Information about how you use our website and services.
2. Purpose and Legal Basis for Processing Your Data
We process your personal data for the following purposes and under the following legal bases:
- To Provide Visa Services: Processing your visa application, communicating with immigration authorities, and facilitating your entry into Indonesia.
- Legal Basis (GDPR): Performance of a contract with you, compliance with a legal obligation (immigration laws).
- Legal Basis (UU 27/2022): Fulfillment of contractual obligations, compliance with legal obligations.
- Communication: Responding to your inquiries, providing updates on your application, and offering customer support.
- Legal Basis (GDPR): Performance of a contract, legitimate interests (customer service).
- Legal Basis (UU 27/2022): Fulfillment of contractual obligations.
- Payment Processing: Managing payments for our services.
- Legal Basis (GDPR): Performance of a contract.
- Legal Basis (UU 27/2022): Fulfillment of contractual obligations.
- Marketing: Sending you information about our services, promotions, or news, but only where you have given your explicit consent or where we have a legitimate interest and you have not opted out.
- Legal Basis (GDPR): Consent, legitimate interests.
- Legal Basis (UU 27/2022): Consent.
- Website Improvement and Security: Analyzing website usage, detecting and preventing fraud, and ensuring the security of our services.
- Legal Basis (GDPR): Legitimate interests (improving services, security).
- Legal Basis (UU 27/2022): Legitimate interests.
- Compliance with Legal Obligations: Adhering to applicable laws, regulations, and governmental requests.
- Legal Basis (GDPR): Compliance with a legal obligation.
- Legal Basis (UU 27/2022): Compliance with legal obligations.
- Processing Sensitive Data: Any health data collected will be processed *only* with your explicit consent and strictly for the purpose of fulfilling specific visa requirements.
- Legal Basis (GDPR): Explicit consent, substantial public interest.
- Legal Basis (UU 27/2022): Explicit consent.
3. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period will vary depending on the type of data and the purpose of processing. For instance, data related to visa applications will be kept for a period required by Indonesian immigration laws and for a reasonable period thereafter for potential inquiries or audits.
Once the retention period expires, your personal data will be securely deleted or anonymized in a manner that prevents its re-identification.
4. How We Share Your Data
We do not sell your personal data to third parties. We may share your data with:
- Indonesian Immigration Authorities: Essential for processing your visa application.