Privacy Policy for Bali Visum Deutsch

This Privacy Policy explains how we collect, use, process, and protect your personal data when you use our services, in compliance with Indonesia's Personal Data Protection Law (UU 27/2022 PDP) and the European Union's General Data Protection Regulation (GDPR) for our clients residing in the EU.

1. Data We Collect — To provide our visa services, we collect various types of personal data. We only collect data that is necessary for the purpose of processing your visa application and related services. Identity Data: full name, date of birth, gender, nationality, passport number, passport issue and expiry dates, place of birth, photograph, and other details from your passport or national ID. Contact Data: email address, phone number, residential address, and mailing address. Travel Data: flight details, accommodation details in Indonesia, travel itinerary, and previous travel history (if required by immigration authorities).

Financial Data: payment information (e.g. credit/debit card details, bank account details). Note: We typically use third-party payment processors, and we do not store your full financial details directly. Health Data (Sensitive Data): medical records, vaccination status, or other health-related information, only if and when explicitly required by Indonesian immigration regulations for specific visa types. We will seek your explicit consent for this. Communication Data: records of your correspondence with us via email, phone, or chat. Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. Usage Data: information about how you use our website and services.

2. Purpose and Legal Basis for Processing Your Data — We process your personal data to provide visa services (performance of a contract with you, and compliance with a legal obligation under immigration laws), for communication (performance of a contract and our legitimate interest in customer service), for payment processing (performance of a contract), for marketing (only where you have given your explicit consent or where we have a legitimate interest and you have not opted out), for website improvement and security (legitimate interests), and for compliance with legal obligations. Any health data collected will be processed only with your explicit consent and strictly for the purpose of fulfilling specific visa requirements.

3. Data Retention — We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period will vary depending on the type of data and the purpose of processing. For instance, data related to visa applications will be kept for a period required by Indonesian immigration laws and for a reasonable period thereafter for potential inquiries or audits. Once the retention period expires, your personal data will be securely deleted or anonymized in a manner that prevents its re-identification.

4. How We Share Your Data — We do not sell your personal data to third parties. We may share your data with Indonesian Immigration Authorities, which is essential for processing your visa application, and with the licensed sponsor partners and third-party payment processors needed to complete the service you requested.