Legal
Refund Policy
Indonesia immigration specialists — transparent fees, direct Imigrasi Denpasar liaison since 2014.
Refund conditions
When a refund applies, and when it does not
Our commitment to client satisfaction is paramount. However, due to the nature of visa consulting and the involvement of government processing, specific refund conditions apply. Please review this policy carefully.
Generally, service fees are non-refundable once our service provision has commenced, particularly if documents have been processed or submitted to authorities. Government fees are typically non-refundable by the authorities, irrespective of the visa outcome. Denial of a visa by the Indonesian government does not automatically qualify you for a refund of our service fees.
Bali Visum Deutsch acts solely as a consultant and facilitator. We do not issue visas, nor do we have the authority to influence the outcome of any visa application. The final decision regarding the approval or denial of a visa, the type of visa granted, and the duration of stay rests solely with the Indonesian government, its immigration authorities, or diplomatic missions.
Our fees for consulting and facilitation services are communicated to you through our website, a written quote, or an invoice, before any payment is made. These fees are separate from and do not include any government-mandated visa application fees, processing fees, levies, or other charges imposed by the Indonesian authorities.
- Service fees are non-refundable once our service provision has commenced.
- This applies in particular once documents have been processed or submitted to authorities.
- Government fees are typically non-refundable by the authorities, irrespective of the visa outcome.
- A visa denial does not automatically qualify you for a refund of our service fees.
- Our fee is always quoted in writing before you pay anything.
This page summarises section 4 of our Terms of Service. If a point here appears to conflict with the Terms of Service, the Terms of Service govern. Write to us and we will clarify in writing before you commit to anything.
Rückerstattung
Sprechen Sie uns direkt an
Wenn Sie glauben, dass in Ihrem Fall eine Rückerstattung angebracht ist, schreiben Sie uns. Wir prüfen den Vorgang und antworten schriftlich und begründet — auch wenn die Antwort nein lautet.
Antwort innerhalb von 2 Stunden